Technical Support Specialist (Payment Gateway)

:
We are looking for a Payment Gateway Technical Support Executive who can assist clients in integrating and troubleshooting payment gateway solutions across websites, mobile apps, and third-party platforms. The ideal candidate should have a strong understanding of APIs, payment processing systems, and excellent communication skills to interact with both developers and business users.

Key Responsibilities:

• Assist merchants and clients in payment gateway setup and API integration.
• Troubleshoot technical issues related to payment failures, callback URLs, and plugin errors.
• Support clients on web, mobile, and eCommerce platforms (Shopify, WooCommerce, Magento, etc.).
• Guide clients through webhook configuration, encryption issues, SSL certificates, and security protocols.
• Collaborate with internal tech and finance teams for issue resolution and escalation
  
  .
• Maintain logs, support tickets, and resolution timelines via CRM/ticketing tools (Freshdesk, Zendesk, Zoho).
• Prepare and update client-facing documentation, FAQs, and SOPs.

Requirements:

• Bachelors Degree in Bachelors degree in computer science / IT / Engineering or related field.
• More Than 1 Yrs years of experience in technical support, payment gateway integration, or fintech support.
• Understanding of payment flow, transaction status, and security protocols.
• Knowledge of REST APIs, JSON, and basic debugging (HTML, JavaScript, PHP preferred).

  Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
• Familiarity with tools like Postman, cPanel, Git, MySQL (preferred).
• Good communication and client-handling skills.

Good to Have:

• Experience with gateways like Razorpay, Stripe, PayU, CCAvenue, Telr, Cashfree, or others.
• Experience in a SaaS product or eCommerce setup.
• Knowledge of PCI DSS compliance and payment fraud handling.