Customer Support Executive(GDS Expert) - Hiring Experienced Candidates
Operations Maintenance & Support
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Job Description
Key Responsibilities:
- Assist business travellers with new bookings, itinerary changes, cancellations, and emergencies using Travelport ,Sabre or Amadeus.
- Deliver a smooth and hassle-free travel experience by proactively resolving customer concerns related to reservations, billing, changes, or delays.
- Maintain and strengthen relationships with travel suppliers and partners (airlines, hotels, car rentals) to ensure superior service delivery.
- Communicate clearly and professionally via phone, email, and text to assist customers across all stages of their journey.
- Investigate and resolve complex inquiries by utilising appropriate GDS tools, internal systems, and supplier support channels.
- Work collaboratively with internal teams to resolve pre-, post-, and on-trip issues.
- Meet or exceed service quality, response time, and customer satisfaction goals.
Required Skills & Experience:
- Minimum 1 year of hands-on experience with Sabre or Amadeus GDS (ticketing, reissues, cancellations, etc.).
- Excellent communication and problem-solving skills.
- Ability to handle high-pressure situations calmly and effectively.
- Comfortable working independently and remotely.
- Strong attention to detail with a customer-first mindset.
Additional Requirements:
- Must be available for remote work with reliable internet access.
- Must be able to work US timezone hours (night shift IST).
- Ready to join immediately or within short notice.
Skills
Airline ProcessTravel ProcessGDSSaberInternational BPOFLIGHT BOOKINGCustomer SupportTravel Agent ActivitiesCustomer SatisfactionService DeliveryReservationsDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We at Tanla Platforms Limited (formerly known as Tanla Solutions Limited) started our journey as the new millennium set in with a small group of mobile messaging experts, with base in Hyderabad, India, to create a world-class messaging service.
From 2000 till now, we have come a long way. Today, we are proud to have achieved global leadership in our domain as one of the largest Cloud Communication providers in the world.
We are innovating the way world communicates, continuously raising the bar through enhanced speed, ease and simplicity of our Cloud solutions. Over the years, we have developed and delivered cutting-edge technology and products which meet the discerning needs of a diverse clientele, from enterprises to carriers across geographies.
The standards we have set are industry-defying, difficult to surpass even by us. But then, that’s what we do best, beating us at our own game.
Tanla Platforms Limited (NSE: TANLA; BSE 532790) transforms the way the world collaborates and communicates through innovative CPaaS solutions. Founded in 1999, it was the first company to develop and deploy A2P SMSC in India. Today, as one of the world’s largest CPaaS players, Tanla enables communication between enterprises and their customers through multiple channels including SMS, Voice, email, RCS, OTTs such as WhatsApp, FB messenger, and push notifications. Tanla processes more than 800 billion interactions annually and about 70% of India’s A2P SMS traffic is processed through its distributed ledger platform-Trubloq, making it the world’s largest Blockchain use case.
Tanla touches over a billion lives carrying mission critical messages meeting the needs of the world’s largest enterprises in telecom, retail, BFSI and media by adopting cutting-edge technologies like blockchain, Artificial Intelligence, Machine Learning to name a few. Tanla Platforms Limited is headquartered in Hyderabad, India and is expanding its presence globally. Tanla shares are traded on the Bombay Stock Exchange & National Stock Exchange.
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