Training Manager - Agency Training

Position Title

Branch Trainer-Manager

Department

Agency Sales training

Level/ Band

401/Manager

Reports To

Cluster Training Manager

Supervises

Direct: Assigned trainers and TOs

Indirect: IRDA Training Institutes in the zone

Geographic Area Covered

Stakeholders Internal

City Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone

External

IRDA Training Institutes , Suppliers

Organization process

Key contributions

Critical Responsibilities

. Training as per assigned Channel

ø Agency: All Levels

ø BA all Levels

ø Corporate Agency Channel: Level 2, Level 3 and Level 4

ø Bank Assurance: Level 1, Level 2, Level 3 and Level 4

ø Broking: Level 2 and Level 3

. Manage the local training resources and training schedule

. Manage & Develop assigned Trainers and TOs on a day to day basis

Primary Responsibilities

. Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections.

. Delivering IRDA refresher Training with minimum 90% Pass%

. To announce monthly training schedules by the 5^th of ever month

. To ensure training records are maintained and updated constantly

Risk

. Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

Technical

Training Skills and workshop delivery skill

Product knowledge

Behavioral

Facilitation skill

Team Management

Leadership skills

Communication skills

Trainer observation skills

Essential

Desired

Facilitation Skill

.

Interpersonal skills

.

Communication skills

.

Creative thinking skills

.

Teamwork Skills

.

Influencing skills

.

Relationship Building skills

.

Decision making skills

.

Essential

Desired

Qualification

Graduation

MBA (Finance/ Marketing) preferred

AIII/ FIII most preferred for IRDA trainers profile.

Even Licentiate Pass of III also to be given preference.

Insurance qualification like LOMA etc. to be preferred.

Facilitation skill certification will be an added advantage

Experience

Should have at least 2 years of sales experience

4 to 5 years of Training experience

Experience in Financial / Insurance sector desirable