Customer Service Executive - Network Operations & Support
Operations Maintenance & Support
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Job Description
- 4-5 Years of total experience in Basic Telecommunications network understanding.
- Should have knowledge of RF, Microwave, wireless technology.
- Should have fault management experience with transmission equipment''s.
- Understanding of alarms and ability to identify service impact
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
- Ability to analyze network performance insights, triggers and identify issues that need maintenance work
- Good written English and communications skills
- Ability to manage field partners for successful field maintenance execution and validation.
- Ready to work in Australian business hours (1.30 IST
- 10:30 IST)
- Routine Maintenance:
- Network at Risk, Field Tickets, Change Request creation
- Field work order creation and liaising with contractors
- Technical support tech for on
- site works
- Perform pre & post modem checks
- Dropbox monitoring
- Review and validate completed works
- Validate works, payment claims validationProactive Maintenance:
- Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
- Create/close emergency change request
- Perform pre & post modem checks, status checks and confirm resolution
- Perform modem swap back
- end activities
- Validate works, Payment claims validation.
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Skills
Customer ServiceBack EndTableauTechnical SupportNetwork OperationsWirelessService NowMaintenanceOperationsCustomer ServiceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Tata Communications, a global leader in digital infrastructure, offers diverse career opportunities through Tata Communications Careers. With a vast network spanning across 200 countries and territories, Tata Communications delivers innovative solutions in connectivity, cloud, security, and collaboration services. Tata Communications Careers attract individuals seeking dynamic roles in technology, sales, marketing, and operations. As part of Tata Communications' pioneering team, professionals engage in cutting-edge projects, driving digital transformation worldwide. Emphasizing a culture of innovation and inclusivity, Tata Communications fosters talent through training, mentorship, and growth opportunities. Join Tata Communications Careers for a fulfilling journey in shaping the future of communication technology.
Important dates & deadlines?
Application Deadline
02 May 26, 04:41 PM IST
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Customer Service Executive - Network Operations & Support
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