Customer Service Executive - Service Delivery & Management
Operations Maintenance & Support
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Job Description
- Responsible for all operations trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities
- Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
- Conduct change management, turnup and migrations requests
- Standard testing and troubleshooting of installs/activation post Provisioning.
- Validate wiring connections schedule dispatches with field operations.
- Regularly participates in important projects or activities as a full contributing team member.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPI s
- Perform escalation management, wherever necessary and in case project is in jeopardy. Minimum qualification experience Relevant experience in network infrastructure project management and on field experience Desired Skill sets
- Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
- Knowledge in switch and router configuration
Skills
Service DeliveryProject ManagementNetwork InfrastructureCustomer ServiceSlaField OperationsChange ManagementChangeOperationsDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tata Communications, a global leader in digital infrastructure, offers diverse career opportunities through Tata Communications Careers. With a vast network spanning across 200 countries and territories, Tata Communications delivers innovative solutions in connectivity, cloud, security, and collaboration services. Tata Communications Careers attract individuals seeking dynamic roles in technology, sales, marketing, and operations. As part of Tata Communications' pioneering team, professionals engage in cutting-edge projects, driving digital transformation worldwide. Emphasizing a culture of innovation and inclusivity, Tata Communications fosters talent through training, mentorship, and growth opportunities. Join Tata Communications Careers for a fulfilling journey in shaping the future of communication technology.
Important dates & deadlines?
Application Deadline
02 May 26, 04:41 PM IST
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Customer Service Executive - Service Delivery & Management
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