Customer Service Executive - Customer Interaction Suite
Operations Maintenance & Support
85+ Applicants
Posted: 1 week ago
0-1 years
Pune, Maharashtra
work from office
Posted: 1 week ago
|
Applicants: 85+
Job Description
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Job Description
Broad outline of the Role
Minimum Qualifications & Experience
Other Knowledge & Skills
Key Responsibilities
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications & Experience
- Graduate with 0-4 years of experience
Other Knowledge & Skills
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
Key Responsibilities
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
Skills
OperationsCustomer ServiceDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
13 Oct 26, 07:52 PM IST
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