Customer Service Executive - Network Operations & Support

Note- This position specific to Night shift and once required it will be in rotational.
Responsibilities
Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
Ensure SLA are achieved & work proactively to maintain the same.
Conduct vulnerability assessments for networks, Servers, applications, and operating systems
Conduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOPs etc.
Desired Skill sets
Demonstration of problem-solving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems