Jr Customer Service Executive - Network Operations & Support
Operations Maintenance & Support
85+ Applicants
Posted: 1 week ago
0-1 years
Pune, Maharashtra
work from office
Posted: 1 week ago
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Applicants: 85+
Job Description
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Job Description
: Enterprise NOC Engineer L1.5
Domain: IP / Network Operations
Location: Pune
Role Overview We are looking for an L1 NOC Engineer with handson experience in IP domain operations, including switching and routing protocols. The ideal candidate should have basic knowledge of security concepts and practical experience in incident management, with a strong understanding of SLA adherence and service operations.
Key Responsibilities
Monitor network devices, links, and services through NOC tools and dashboards.
Perform firstlevel troubleshooting of switching, routing protocols (e.g., OSPF, BGP, EIGRP), and basic IPrelated issues.
Log, track, and resolve incidents as per defined Incident Management processes.
Ensure timely escalation to L2/L3 teams as required.
Maintain adherence to SLA parameters, ensuring timely response and resolution.
Document incidents, resolutions, and observations in ticketing systems (e.g., ServiceNow, Remedy, Jira).
Coordinate with internal teams and service providers for issue closure.
Support routine health checks and generate daily/weekly operational reports.
Follow standard operating procedures (SOPs) and contribute to process improvements.
Required Skills & Experience
Handson experience in IP networks, LAN/WAN technologies.
Practical knowledge of switching (VLAN, STP, trunking) and routing protocols (OSPF/BGP/EIGRP).
Basic understanding of Wireless technology (Aruba, Cisco, Rukus)
Basic understanding of network security concepts (firewalls, VPN, access control)
Experience in incident management and working with SLAdriven environments.
Ability to analyze alerts, perform initial troubleshooting, and create detailed incident tickets.
Strong communication and coordination skills.
Qualification
Bachelors degree in Engineering.
CCNA or Equivalent certification
Skills
OperationsService OperationsIncident ManagementCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
13 Oct 26, 07:52 PM IST
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