Sr. Customer Service Executive - Collections

• We are looking for a dynamic and result-oriented professional with strong experience in Enterprise Collections and Receivables Management for the BFSI segment. The candidate will be responsible for driving collections, managing customer relationships, minimizing outstanding ageing, and ensuring healthy cash flow management for high-value BFSI accounts.

• Graduate in accounting or finance
• 0 - 4 years of relevant experience

• Basic accounting procedures, Excel, Outlook

Key Responsibilities

• Manage collections for the Active Enterprise BFSI Portfolio comprising accounts with annual billing of approximately 8090 Cr per annum.
• Drive end-to-end receivables management and ensure timely collections from customers.
• Monitor and control critical collection KPIs including:
• Ageing Buckets

• Bad Debts
• DSO (Days Sales Outstanding)
• Billing vs Collections
• TDS Collection & Reconciliation
• Audit Compliance
• Ensure timely application and accounting of receipts/payments to maintain invoice ageing within defined targets.
• Engage regularly with customers through calls, emails, and in-person visits for proactive billing and collection follow-ups.
• Coordinate with internal cross-functional teams such as Sales, Finance, Operations, and Legal for dispute resolution and collection enablement.
• Conduct regular interlock/review meetings with stakeholders to resolve payment disputes and drive closures.
• Prepare MIS reports, dashboard updates, collection trackers, and management reports on collection performance.
• Support internal and external audit requirements with accurate documentation and compliance adherence.
• Identify collection risks proactively and recommend corrective actions to improve cash flow.
• Maintain strong customer relationships while ensuring adherence to company collection policies and processes.

Desired Candidate Profile

• 45 years of experience in Collections / Accounts Receivable Management, preferably in Enterprise or BFSI portfolios.

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• Strong understanding of receivables management, billing cycles, reconciliation, and financial controls.
• Experience in handling large corporate accounts and high-value collections.
• Good knowledge of TDS reconciliation, ageing analysis, and DSO management.
• Ability to work effectively under pressure and consistently deliver results within timelines.
• Strong negotiation, stakeholder management, and problem-solving skills.
• Excellent communication skills both written and verbal.
• Proficient in Microsoft Excel, MIS reporting, and ERP/accounting systems.
• Positive attitude with strong ownership mindset and can-do approach.
• Ability to collaborate across teams and manage multiple priorities simultaneously.

Preferred Skills

• Experience in Telecom / BFSI / Enterprise business collections.
• Strong analytical and reporting skills.
• Customer engagement and conflict resolution capability.
• High attention to detail and process orientation.
• Ability to work in fast-paced and target-driven environments