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Job Description
Responsibilities
- Technical administration or troubleshooting to ensure the efficient functionality of the solution.
- Incident Validation, Incident Analysis, Solution recommendation
- Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
- Act as a point of escalation for Level-1 customer service analysts
- Coordinate with IT teams on escalations, tracking, performance issues, and outages.
- Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
- Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
- Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
- Publish weekly reports and monthly reports on customer service operations activity.
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Desired Skill sets
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
Skills
Global Service OperationsCloudIncident AnalysisCustomer ServiceTroubleshootingData BackupMaintenanceBackupOperationsService OperationsCustomer Service OperationsAdministrationInventoryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Tata Communications, a global leader in digital infrastructure, offers diverse career opportunities through Tata Communications Careers. With a vast network spanning across 200 countries and territories, Tata Communications delivers innovative solutions in connectivity, cloud, security, and collaboration services. Tata Communications Careers attract individuals seeking dynamic roles in technology, sales, marketing, and operations. As part of Tata Communications' pioneering team, professionals engage in cutting-edge projects, driving digital transformation worldwide. Emphasizing a culture of innovation and inclusivity, Tata Communications fosters talent through training, mentorship, and growth opportunities. Join Tata Communications Careers for a fulfilling journey in shaping the future of communication technology.
Important dates & deadlines?
Application Deadline
02 May 26, 04:41 PM IST
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Manager - Global Service Operations
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