Manager : VoIP _Pune/Chennai

TCTS Hiring forVoIP SME

Experience:Minimum 8 Years

Qualification: Graduation (BE/BTech)

Support Level: L2/L3

Location: Pune/Chennai

Shift: Australian shifts (2.30am-11.30am / 3.30am to 12.30pm)

Position: Permanent

We are looking for Immediate joiner or maximum upto 30 days Notice Period.

:

• We are looking for a VoIP SME with ISP/Telecom network expertise to design, implement and manage end to end VoIP services for enterprise customers.
• This role involves configuring Juniper PE to CE connectivity, optimizing SIP call flows, provisioning Nokia switches, and deploying SBC configuration.
• This is a permanent work from office role and there is no work from home option available.
• Shift timings will follow the Australian time zone starting at 2:00 AM/ 3:00 AM (IST) based on business requirements. Week offs will be rotational.
• Public and festive holidays will follow the Australian calendar.
• Design, provision, activate and support end to end VoIP services (SIP & TDM) across core voice networks and interconnect platforms.
• Configure and validate voice routing, dial plans, numbering structures, and call flows.
• Configure and manage SIP trunks and interconnects.
• 
  Provision services across access, aggregation (Carrier Ethernet) and core network elements.
• Configure customer-facing CPEs and network devices as required.
• Configure and troubleshoot Juniper PE-to-Customer CE connectivity for VoIP/data, including BGP/OSPF, static routes, NAT and QoS.
• Execute service activation, migration, and cutover activities with minimal customer impact.
• Perform pre and post change validations, including test calls and service acceptance testing.
• Support planned network changes and maintenance windows (day/night).
• Adhere to change management processes and quality gates.
• Maintain accurate documentation, configurations, and as-built records.
• Perform Level 2 troubleshooting and prepare RCA reports for quality related issues.
• Bachelor s degree (B.E./B.Tech) in Electronics, Computer Science, Telecommunications or a related discipline or equivalent experience.
• Minimum 10+ years of experience in a Tier 1 or Tier 2 telecommunication provider/ISP within the Fixed Voice domain.
• Mandatory to hold one of certifications: Cisco- CCNP Collaboration, Juniper JNCIP-SP, Nokia NRS or Ribbon SBC (vendor specific certifications).
• Expertise in VoIP and SIP call flow engineering, including SIP, VoIP, ISDN, and PSTN.
• Strong understanding of IP networking concepts such as TCP/IP, routing, QoS, and VLANs.
• Vendor specific expertise level skills: Juniper, SIP, Nokia & Ribbon SBC.
• Optional vendor skills: Oracle SBC, C20 Softswitch, Nortel CS2K, and Alcatel Lucent Voice Platforms.
• Excellent verbal and written communication skills, with the ability to effectively engage stakeholders.
• High resilience, strong problem-solving ability, and a customer first mindset.

Work Location: Delivery operates entirely from the office. This is entirely work from office all 5 days role.

Shift Timings: Login times are aligned with AU business hours. Available shifts are:

• 01:30 AM IST
• 02:30 AM IST
• 03:30 AM IST

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Holiday: Delivery follows Client Holiday Calendar (Australian) & Not the Indian National Holiday calendar.

Interested candidate can please share your updated resume on namrata.rai1@tatacommunications.com with below details:

Highest Qualification:

Total Experience:

Relevant Experience:

Current Organization:

Notice Period:

Current CTC:

Expected CTC:

Current Location:

Okay to relocate to Pune:

Okay with Australian Shifts:

Thanks & Regards,

Namrata Rai

TCTS HR Team