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Job Description
- Translating customer needs into scalable product capabilities
- Guide presales as a customer-facing Product Solution expert
- Work closely with cross-functional teams including sales, marketing, pricing, legal, compliance, and risk for product development and positioning
- Lead and be accountable for agile development respective release of a product strategy , including daily stand-ups, sprint planning, reviews, and demos
- Analyze product and solution requirements and define clear PRDs, user stories, and acceptance criteria
- Develop, implement, and track production and release timelines across multiple departments
- Own PBX and CPaaS solution design , including IVR, call routing, call recording, conferencing, integrations, and APIs
- Create and maintain product documentation , including:
- Product and user manuals
- Architecture diagrams
- Sequence flow diagrams
- Regional workflows and solution documents
- Coordinate product launches and releases with marketing, sales, and sales support teams
- Support pre-sales activities including solutioning, demos, and customer discussions
- Continuously monitor market trends, customer feedback, and competitive landscape to improve product offerings
- Drive Growth and KPIs for Cloud UC produc
- 5+ years of experience in Product Management, preferably in PBX, Voice API, CCaaS,VoIP, or Unified Communications domains
- Hands-on experience with PBX or UC platfrom or CCaaS configuration, deployment, or troubleshooting
- Proven experience managing elements of the product development lifecycle in an Agile environment
- Strong understanding of Cloud PBX / IP PBX systems and API platforms
- Experience working with cross-functional stakeholders in a B2B SaaS or Telecom environment
- Strong documentation and communication skills
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- Developer or strong technical background , including exposure to:
- REST APIs and SDKs
- SIP, RTP, WebRTC, and VoIP call flows
- Experience working with Voice APIs (Voice, SMS, WhatsApp, Video, Chat)
- Familiarity with cloud platforms (AWS, Azure, GCP, Amazon Connect, Twilio)
- Proficiency in productivity tools such as MS Word, Excel, and PowerPoint
Skills
Product ManagerAzureProduct ManagementUser ManualsComplianceArchitectureUser StoriesLegalAgileProduct DevelopmentProduct ManagementProduct StrategyUser StoriesProduct ManagerIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Tata Communications, a global leader in digital infrastructure, offers diverse career opportunities through Tata Communications Careers. With a vast network spanning across 200 countries and territories, Tata Communications delivers innovative solutions in connectivity, cloud, security, and collaboration services. Tata Communications Careers attract individuals seeking dynamic roles in technology, sales, marketing, and operations. As part of Tata Communications' pioneering team, professionals engage in cutting-edge projects, driving digital transformation worldwide. Emphasizing a culture of innovation and inclusivity, Tata Communications fosters talent through training, mentorship, and growth opportunities. Join Tata Communications Careers for a fulfilling journey in shaping the future of communication technology.
Important dates & deadlines?
Application Deadline
24 Apr 26, 06:05 PM IST
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