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Job Description
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved work proactively to maintain the same. Desired Skill sets
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
Skills
Global Service OperationsOperationsEscalation ManagementCustomer ServiceSlaTroubleshootingEscalationsEngineeringDeliveryService OperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tata Communications, a global leader in digital infrastructure, offers diverse career opportunities through Tata Communications Careers. With a vast network spanning across 200 countries and territories, Tata Communications delivers innovative solutions in connectivity, cloud, security, and collaboration services. Tata Communications Careers attract individuals seeking dynamic roles in technology, sales, marketing, and operations. As part of Tata Communications' pioneering team, professionals engage in cutting-edge projects, driving digital transformation worldwide. Emphasizing a culture of innovation and inclusivity, Tata Communications fosters talent through training, mentorship, and growth opportunities. Join Tata Communications Careers for a fulfilling journey in shaping the future of communication technology.
Important dates & deadlines?
Application Deadline
02 May 26, 04:41 PM IST
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Sr. Engineer - Global Service Operations
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