Sr. Engineer - Technical Support Center

Tata Communications
Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 5 months ago
2-4 years
Pune
work from office
Posted: 5 months ago
|
Applicants: 85+
Job Description
About Company
Similar Jobs
Please verify your account first! Send OTP

Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs

Job Description

  • The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities
  • Taking ownership of customer issues reported, solving their problems through by providing resolution.
  • Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
    Free Workshop
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets
  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domain.

    • Skills

    Technical SupportHigh AvailabilityOperationsCustomer ServiceTroubleshootingCustomer HandlingSRHandlingDeliveryTechnical Support

    If a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.

    About Company

    Tata Communications, a global leader in digital infrastructure, offers diverse career opportunities through Tata Communications Careers. With a vast network spanning across 200 countries and territories, Tata Communications delivers innovative solutions in connectivity, cloud, security, and collaboration services. Tata Communications Careers attract individuals seeking dynamic roles in technology, sales, marketing, and operations. As part of Tata Communications' pioneering team, professionals engage in cutting-edge projects, driving digital transformation worldwide. Emphasizing a culture of innovation and inclusivity, Tata Communications fosters talent through training, mentorship, and growth opportunities. Join Tata Communications Careers for a fulfilling journey in shaping the future of communication technology.

    Read More

    Important dates & deadlines?

    Application Deadline

    02 May 26, 04:41 PM IST

    Similar Jobs

    View All
    Landing Job Banner
    Bag Logo
    Jobaaj
    Don't Miss out any Updates

    Subscribe now for the latest job alerts
    and never miss an update

    Job Alert
    Google hiring for Specific Roles Apply Now!
    1 min ago
    New Opportunity
    Amazon is hiring freshers Apply Now!
    5 min ago
    Featured Jobs
    Microsoft opening 50+ positions Apply Now!
    10 min ago

    Sr. Engineer - Technical Support Center

    Tata Communications

    Share with