TCS Bangalore Hiring For Contact Centre
Human Resource (HR)/ Talent Acquisition
121+ Applicants
Posted: 1 year ago
0-1 years
Bengaluru / Bangalore, Karnataka
Work from Office
Posted: 1 year ago
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Applicants: 126+
Job Description
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Job Description
TCS Bangalore Hiring for Contact Centre.
Job Summary:
Role : Contact Centre - Team Member / Senior Team Member(SME) / Team Lead / Manager
Experience: 1 year to 11 years
Job Location: Bangalore
Eligibility:
Minimum 15 years of regular, full-time education (10 + 2 + 3)
Bachelors/Graduates
Willing to work in rotational shift
============================================================================
Contact Center - Team Member (1 to 5 years)
Work Experience:
1) 1-5 years of Previous experience in contact center / helpdesk1).
2) Excellent Communication Skills.
3)Excellent listener and empathetic communicator (oral & written)
4)Experience in HR helpdesk would be an added advantage
5) Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat
6)Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years
7) Preferably have worked on Genesys and SuccessFactors
8) Should have understanding of HR Employee data management & Payroll processes
Skills:
1) Excellent Communication Skills
2) MS Office & Excel Skills
3) Inbound and Outbound Call Handling skills
4) Telephone and email etiquettes
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Contact Center - Senior Team Member / SME (4 to 8 years)
Work Experience:
1)5 -8 years of Previous experience in contact center / helpdesk1).
2) Excellent Communication Skills.
3) Excellent listener and empathetic communicator (oral & written)
4) Experience in HR helpdesk would be an added advantage
5) Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat
6) Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years
7) Preferably have worked on Genesys and SuccessFactors
8) Should have understanding of HR Employee data management & Payroll processes
Skills:
1) Excellent Communication Skills
2) MS Office & Excel Skills
3) Inbound and Outbound Call Handling skills
4) Telephone and email etiquettes
============================================================================
Contact Center - Team Lead (6 to 9 years)
Work Experience:
1) Should have overall experience of 8+ years with 5 years of dealing with End customers as customer service
2) Should have managed a HR Helpdesk team of around 20-25 FTE
3) Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness.
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4) The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise.
5) Should ha ve understanding of HR functions like Payroll & Employee data management
6) Preferably experienced in transition of helpdesk and documentation of SOPs
Skills:
1)Team Handling
2) Excellent Communication Skills
3) MS Office & Excel Skills
4) Inbound and Outbound Call Handling skills
5) Telephone and email etiquettes
============================================================================
Contact Center - Manager (8 to 11 years)
Work Experience:
1) Should have overall experience of 12+ years in dealing with End customers as customer service
2) Should have managed a HR Helpdesk team of around 20-25 FTE
3) Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness.
4) The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise.
5) Should have understanding of HR functions like Payroll & Employee data management
6) Experience in transition of helpdesk and documentation of SOPs
Skills:
1) Excellent Communication Skills
2)Team Handling
3)Escalation handling
4) Client Management
5) In depth Understanding of HR Functions and HR Technology
Desired Candidate Profile
BACHELOR OF ARTSSkills
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About Company
Tata Consultancy Services is an Indian multinational information technology (IT) services and consulting company with headquarters in Mumbai, Maharashtra, India. It is part of the Tata Group and operates in various countries globally. TCS provides a wide range of IT services including consulting, IT solutions, and outsourcing.
Important dates & deadlines?
Application Deadline
25 Jan 25, 05:13 PM IST
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