Transformation Project Manager

Job Summary:

Role : Transformation Project Manager

Experience: 10 to 15 years

Job Location: Mumbai,Thane

- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)

- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office

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-To program manage Contact center transformation projects with ontime project delivery, proactive risk management, timely communication and high client satisfaction.

-The scope of contact center transformation projects would involve implementation of Conversational AI and other Automation solutions, supporting and advising on enriching implementation of client partnered CCaaS or Hyperscaler solutions, etc.

-Will be responsible for delivery of on time committed transformation solutions to the client.

-Will orchestrate, schedule and facilitate sessions to ensure active collaboration between client, TCS and partner organizations for implementation of the committed solutions.

-Own and ensure delivery of the transformation business case and schedule committed to the clients.

-Effective project status and stakeholders communications

-Overseeing and managing the project transformation teams delivery and performance which would include functional and technology experts.

-Strong contact center techno functional resource or transition manager with 15 plus years of experience. Deep understanding of contact center operations and metrics is preferred.

-Good interpersonal, presentation, and communication skills. Good PowerPoint skills and project management skills is a must.

-Should be able to communicate with the CXO level stakeholders. Global client management experience at the senior stakeholder level is a must.

-Should have handled or managed multiple contact center transformation projects implementation

-Well versed with project management techniques and reporting - PMP or Prince certification preferred.

-Expertise in Agile methodology would be preferred

-Lean Six Sigma expertise would be an advantage

-Contact Center Technology & Know-how of industry renowned cognitive solution platforms is preferred. Should be able to orchestrate recommend technology -solutions implementation and work with partners to get the technology solutions delivered.

-Experience of managing diverse teams with domain and techno functional skills.

-Experience in governance of solution delivery with various solution teams on quality, timelines, scope, expected outcomes

-An engineering Graduate and or an MBA

-PMP or Prince certification

-Certification across next gen platforms such as Gen AI, Chat bots, AI/ML, Cloud or blockchain, etc.

-Lean Six Sigma Black belt certification

-Design Thinking, Safe agile certification, PMP or Prince 2 will be an advantage

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Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.

. Step 1: Visit https://ibegin.tcs.com/iBegin/

. Step 2: Click to login.

. Step 3: Click New user (Register with us).

. Step 4: Select BPO in areas of interest and complete the registration (Fill the details).

. Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.

. Step 6: You will receive the EP ID on your personal e-mail ID.

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About TCS:

A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.

TCS is one of the countrys largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the Indias Most Respected Companies survey

Desired Candidate Profile

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