105+ Applicants
Posted: 11 months ago
4-8 years
All India
Work from Office
Posted: 11 months ago
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Applicants: 105+
Job Description
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Job Description
- Are you looking for a job where you can make an impact every day in someone else's life Do you get a thrill when solving complex problems As a Support Consultant at Altera Health, your work makes a difference to patients and the hospital staff treating them. You will be responsible for handling and diagnosing application issues, working directly with hospital IT staff, partnering with Altera developers and third-party vendors to ensure hospital staff are taking care of patient's health and not software issues.
The primary responsibilities include, and not limited to:
- Provide software application support to hospital IT staff via remote administration technologies.
- Interact with International customers to help troubleshoot and resolve highly complex software problems.
- Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs.
- Educate clients on application functionality.
- Explain software errors and convey feedback to product development staff.
- Position will require participation in after-hours and on-call support on weekends.
- Ability to work independently in a challenging environment.
- Strong desire and determination to resolve complex issues.
- Solid analytical, research, and trouble-shooting skills.
- Excellent communication skills. Strong verbal and written communication (in English) and interpersonal skills.
- Exposure to interaction with international clients.
- Understanding and recognizing the impact of the issues in relation to patient safety.
- Organized and attention to detail.
- Self-driven, and a fast learner for a fast-paced environment.
- 4-7 years of experience with a demonstrated competence in functional or technical troubleshooting in a client-facing role.
- Bachelor's degree in computer science/IT, or health care related field.
- In-depth understanding on SQL skills.
- Basic understanding of Windows Server concepts, Internet Information Services (IIS).
Working Arrangements:
- Flexible policy allowing employees to work from home and/or offices.
- Dedicated workspace that accommodates standard office equipment.
- Must have an environment for virtual presence and online engagement at client and internal meetings.
- Able and willing to work in 24*7 shifts, on call rotations for evenings/weekends/holidays
Travel requirements:
- May be required to travel to customer sites or conferences.
Altera Health, a member of the N. Harris Computer Corporation family, is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. Together, with our clients, we're driving a new era of healthcare. Altera Health offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.,
Skills
ConsultantSQLInternet Information Services IISAnalytical SkillsTroubleshooting SkillsClientFacing ExperienceWindows ServerCommunication SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
21 Oct 25, 02:30 PM IST
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