Customer Service Executive - ILMSCV Finance - Motor Finance - Sales - Azamgarh - Sarfuddinpu - CSE

Key Accountabilities:

Lead Generation

. Generates lead for ILSCV/MHCV/PV/UV deals through interactions with DSE or

through channel partners/open market

Customer Relationship Management

. End to end customer relationship management including explaining product

offerings and resolving sales queries

. Cross-selling product offerings to customers

. Educates customer with information to build their understanding of issues and

capabilities

. Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

. Maintaining relationship with assigned dealer

Deal Processing

. Collecting all pre-sanction and post sanction documents and performing accurate

data entries (RSPM, SAGE etc)

. Interact with operations and credit team in order to ensure smooth processing of

loan applications

KPIs:

1) Units Disbursed

2) 1st EMI Resolution

3) RC Collection

Qualification: Graduate/Undergraduate in any stream. Commerce graduate preferred

Experience: 0-2 years work experience