IT Infrastructure Support Specialist

What role you will play in team: You'll play a vital role in ensuring the smooth operation of our IT infrastructure by providing timely support to our internal teams.

What you will do: You'll be the go-to person for resolving technical issues related to hardware, software, and network connectivity, ensuring minimal disruption to daily operations.

Key responsibility:

• Provide technical support for IT infrastructure components, including servers, workstations, and network devices.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Install and configure hardware and software.
• Maintain IT inventory and asset management records.
• Monitor system performance and identify potential issues.

• Develop and maintain technical documentation.
• Collaborate with other IT teams to resolve complex issues.
• Provide training to end-users on IT systems.

Required Qualification and Skills:

• Bachelor's degree in computer science or a related field.
• 0-1 year of experience in IT support.
• Strong understanding of computer hardware and software.
• Working knowledge of networking concepts.
• Excellent problem-solving and troubleshooting skills.

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• Excellent communication and teamwork skills.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Comprehensive health insurance coverage.
• Paid time off and holidays.
• Employee assistance program.

A Day in the Life: A typical day involves resolving IT support tickets, installing and configuring software and hardware, monitoring system performance, and collaborating with other IT staff to ensure efficient and stable infrastructure.