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Job Description
1 Role Desktop support / O365 / Laptop support
2 Required Technical Skill Set L1
4 Desired Experience Range 2-6 Years in Calling/Voice Profile
5 Location of Requirement Noida
Desired Competencies (Technical/Behavioral Competency)
Must-Have 1. Proven experience as a help desk technician. 2. Ability to diagnose and resolve basic technical issues. 3. Basic understanding of computer systems. 4. Customer-oriented and cool-tempered. 5.2-6 years' experience in the Helpdesk/Desktop support. 6. Good Communication Skills 7. Basic technical Knowledge.
Responsibility of / Expectations from the Role
1 Resolving incoming client and personnel IT queries on phone.
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2 Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
3 Collaborating with internal departments to ensure that IT needs are met.
4 Documenting processes and maintaining service desk records.
5 Asking questions about the problem and explaining possible solutions
6 Dealing with problems for hardware, such as servers, computers and printers, and software programs
Skills
IT IS_Service DeskIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company with headquarters in Mumbai, Maharashtra, India.
Important dates & deadlines?
Application Deadline
27 Jun 25, 12:57 PM IST
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