Must-Have 1. Proven experience as a help desk technician. 2. Ability to diagnose and resolve basic technical issues. 3. Basic understanding of computer systems. 4. Customer-oriented and cool-tempered. 5.2-6 years' experience in the Helpdesk/Desktop support. 6. Good Communication Skills 7. Basic technical Knowledge.
Responsibility of / Expectations from the Role
1 Resolving incoming client and personnel IT queries on phone.
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2 Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
3 Collaborating with internal departments to ensure that IT needs are met.
4 Documenting processes and maintaining service desk records.
5 Asking questions about the problem and explaining possible solutions
6 Dealing with problems for hardware, such as servers, computers and printers, and software programs
Skills
IT IS_Service Desk
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About Company
Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company with headquarters in Mumbai, Maharashtra, India.