Customer Service Associate

Job Summary

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

Key Responsibilities

• Handle customer calls professionally and empathetically


• Resolve queries and provide timely, accurate solutions


• Document customer interactions and maintain records


• Meet performance metrics including call quality, resolution time, and customer satisfaction


• Participate in training and quality assurance programs


• Collaborate with team members and supervisors to improve service delivery

Required Skills & Qualifications

• 
  Have international or domestic experience


• Minimum qualification: 12th pass or graduate


• Excellent verbal communication skills in English (neutral accent preferred)


• Basic computer proficiency and typing skills


• Willingness to work in rotational shifts (including nights/weekends)


• Patience, adaptability, and a customer-first attitude

Employment Type

• Full-time, permanent


• On-site only (no remote work)

Benefits

• Health insurance

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• Provident fund


• Incentives for performance


• Transportation

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Job Types: Full-time, Permanent

Benefits:

• Health insurance


• Provident Fund

Work Location: In person