Support Specialist

What role you will play in team: You will provide technical support to our clients, resolving their issues efficiently and effectively.

What you will do: You will diagnose and solve technical problems, guiding users through troubleshooting steps.

Key responsibility:

• Providing technical support to clients via phone, email, and chat
• Diagnosing and resolving technical issues
• Documenting troubleshooting steps and solutions
• Maintaining knowledge base of frequently asked questions and solutions
• 
  Escalating complex issues to senior support staff
• Ensuring client satisfaction

Required Qualification and Skills:

• Bachelor's degree in Computer Science or related field
• 2-4 years of experience in technical support
• Excellent problem-solving and communication skills
• Strong understanding of IT systems and software
• Experience with ticketing systems
• Ability to work under pressure

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Benefits Included:

• Competitive salary and benefits package
• Opportunities for career advancement
• Health insurance
• Paid time off
• Professional development opportunities

A Day in the Life: A day involves resolving technical issues, guiding users, documenting solutions, and maintaining the knowledge base.