85+ Applicants
Posted: 2 months ago
4-7 years
Gurugram
work from office
Posted: 2 months ago
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Applicants: 85+
Job Description
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Job Description
Roles and Responsibility
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
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- Strong knowledge of domestic BPO/Call Centre operations and processes.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with team management tools and software is an added advantage.
Skills
OperationsBpoCustomer SatisfactionTeam ManagementComplianceLeadershipDomesticManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
29 Apr 26, 05:41 PM IST
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