Team Leader- Operations - Domestic

Teleperformance (TP)
Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 2 months ago
2-5 years
Mumbai, Thane
work from office
Posted: 2 months ago
|
Applicants: 85+
Job Description
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Job Description

Roles and Responsibility
  • Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Provide coaching and training to team members to enhance their skills and performance.
  • Free Workshop
    Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
  • Ensure compliance with company policies and procedures.
Job Requirements
  • Proven experience as a Team Leader or similar role in a customer-facing environment.

    Looking to get Placed? Try our Placement Guarantee Plan

  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Experience with CRM software and technology is an asset.

Skills

OperationsCustomer SatisfactionCustomer FeedbackCustomer ServiceCoachingCommunication And Interpersonal SkillsAnalytical SkillsCrmCustomer Support

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Important dates & deadlines?

Application Deadline

29 Apr 26, 05:41 PM IST

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Team Leader- Operations - Domestic

Teleperformance (TP)

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