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Job Description
- You will be part of a globally recognized company, Temenos, that is dedicated to revolutionizing the world of banking for billions of individuals and businesses worldwide. With a legacy of over 30 years, our team of Temenosians is driven by the common goal of enhancing the banking sector collaboratively.
Temenos caters to a vast clientele of over 3000 organizations, ranging from major financial institutions to emerging challenger banks across 150+ countries. We work closely with our clients to develop innovative banking solutions and cutting-edge customer experiences on our open banking platform, enabling them to operate more efficiently and sustainably.
As a member of the Product Analysis and Customer Support (PACS) team at Temenos, you will play a crucial role in providing assistance to clients utilizing Temenos products, both during the implementation phase and post-implementation. Your responsibilities will include addressing and resolving all support requests from clients promptly and effectively.
We are currently seeking a skilled Software Engineer/Senior Software Engineer to join our dynamic team. The ideal candidate should possess 2 to 5 years of experience in Product Support, with a strong background in software coding and debugging using languages such as Java, C, or C++. If you have a proven track record of managing client incidents within defined SLAs while ensuring high customer satisfaction, we are eager to connect with you.
In this role, you will be expected to analyze and address client-reported issues, communicate progress updates to clients and stakeholders through suitable channels, and deliver mutually agreeable solutions in a timely manner.
**QUALIFICATIONS:**
- BE/BTech/MCA graduates with 2 to 5 years of relevant experience in Product Support, including coding and debugging expertise in Java, C, or C++
- Previous experience in client-facing roles and serving as a technical point of reference during software implementation and upgrades
- Proficiency in working within a 24/7 support team environment
**KEY SKILLS:**
- Thorough understanding of the specific products or applications, with a focus on continuous skill enhancement through various training programs
- Responsible for analyzing and resolving logged tickets, ensuring effective communication with clients and stakeholders at every stage of the resolution process
- Detailed examination of reported issues, validation of provided information, and comprehensive problem analysis
- Proficient in documenting defects, root cause analysis, and proposing viable solutions for development teams
- Ability to educate clients on non-defect scenarios and provide necessary guidance on handling situations or meeting requirements
- Act as a technical expert during software implementations/upgrades, offering guidance and support to client IT teams
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- Develop and enhance tools to streamline analysis processes and enhance customer experience, with potential integration into core products
- Willingness to conduct onsite ticket analysis at client locations, particularly during critical project milestones like implementation go-live, branch setups, or upgrades
**CORE VALUES:**
- Advocate for enhancing banking solutions to their fullest potential
- Thrive in a fast-paced environment, working alongside a dedicated team committed to constant improvement
- Embrace collaboration with all stakeholders, recognizing the significance of inclusivity and diversity in propelling Temenos forward
- Challenge existing norms and seek clarity in all aspects, leaving no room for uncertainty or blind acceptance
Join us at Temenos and enjoy a range of benefits, including maternity leave, family care leave, recharge days, and study leave to support your personal and professional well-being.,
Skills
DocumentingProduct AnalysisRoot Cause AnalysisClient EducationClient FacingCCSoftware CodingDocumentationTool DevelopmentDebuggingProduct SupportOnsite AnalysisTechnical SupportAnalysisJavaIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Temenos, a global banking software company, pioneers digital banking solutions. Empowering financial institutions, Temenos leverages cutting-edge technology to transform banking experiences. With a focus on innovation and client success, Temenos Careers offer exciting opportunities for talented individuals to thrive in a dynamic environment. Joining Temenos means embarking on a journey of professional growth and contributing to revolutionizing the future of banking. Whether in development, sales, or customer support, Temenos fosters a culture of excellence and collaboration. Explore Temenos Careers for a chance to be part of a leading force shaping the fintech landscape worldwide.
Important dates & deadlines?
Application Deadline
17 Oct 25, 03:19 PM IST
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Analyst - Product Support
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