Development Manager - Technology KTLO

About Temenos
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
THE ROLE
We are looking for a visionary Development Manager to lead the definition and continuous evolution of the KTLO (Keep the Lights On) Framework. This role involves building the foundational architecture, governance models, and tooling required to support seamless operations, risk mitigation, and operational efficiency across enterprise banking systems.
OPPORTUNITIES

• You will define and evolve KTLO governance frameworks and operating models to standardize production support across all business units.
• You will establish best practices in service management (ITIL), observability, automation, and performance tracking.
• You will implement cross-functional workflows, RACI models, and runbooks for consistent operational response.
• You will drive tooling strategies for monitoring, incident management, logging, and knowledge base automation.
• You will align SRE and DevOps practices into KTLO operations for better scalability and resilience.
• You will Partner with assurance, DevOps, and platform teams to ensure traceability, auditability, and SLA adherence.
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  You will lead framework reviews and operational readiness assessments across major technology initiatives.
• You will drive platform-wide adoption of proactive issue detection, self-healing mechanisms, and AI/ML-based alerting.
• You will Champion a culture of continuous improvement and operational maturity using KPIs and service metrics.
  

Skills

• You should have 14+ years of experience in IT service delivery, platform operations, or reliability engineering, with 5+ years in leadership roles.
• You should have strong expertise in service management frameworks (ITIL, COBIT), DevOps, and reliability engineering.
• You should have proven experience designing and implementing KTLO or enterprise support governance frameworks.
• You should have a deep understanding of operational toolchains like ServiceNow, AppDynamics, Splunk, Jira, and automated remediation tools.
• You should have an experience with incident management, problem analysis, postmortems, and RCA processes.
• You should have a knowledge of enterprise infrastructure, cloud platforms (AWS/Azure/GCP), and CI/CD pipelines.
• You should have an exceptional cross-functional leadership, communication, and documentation skills.
  

VALUES

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Get Hired

• Care about transforming the banking landscape.
• Commit to being part of an exciting culture and product evolving within the financial industry.
• Collaborate effectively and proactively with teams within or outside Temenos.
• Challenge yourself to be ambitious and achieve your individual as well as the company targets
  

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development
  

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