Strategic Development Specialist

CUSTOMER VALUE MANAGER

ABOUT TEMENOS

Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology deployed on-premises, in the cloud, or as SaaS to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

For more information, please visit www.temenos.com.

THE ROLE

Reporting to the Customer Value Director of the region, the Customer Value Manager's role is part of the global Value Selling function that drives proactive business development as well as existing sales opportunities at prospects and clients, based on a tested value selling methodology. The methodology, aligned with the value lifecycle for business-led technology transformations, helps drive the value agenda at existing clients and prospects. Over the last 7 years, the small but highly skilled team has successfully introduced value selling to an effective, motivated sales and presales organization within a growing market-leading technology innovator, in one of the most dynamic and interesting industry sectors.

The role requires an astute, articulate individual who will assist Temenos sales and pre-sales teams with strategic insights. It involves learning and increasing banking business knowledge quickly. Direct contact with senior clients and a high degree of independence are a pre-requisite.

The primary responsibility is to contribute in driving the value selling agenda at Temenos. This involves working closely with the Regional Sales Management on deals and strategic opportunities.

In addition, the Customer Value Manager complements Sales and Pre-Sales in ensuring value messaging in all Temenos client engagements in their allocated region, aligns with Sales Management on key sales priorities, delivers executive presentations to key C-level stakeholders at the bank/partners and prepares bank-specific value brochures, during deal execution.

The role is strongly analytical as well as client-facing with a strong element of consultative sales. Apart from the assigned Sales Region, the role requires collaboration with multiple functions within Temenos Pre-Sales, Marketing and Product.

RESPONSIBILITIES

• You will work on large data sets, including handling and examining data for benchmarking, using these to diagnose/solve a bank's challenges or provide insights to help improve efficiency and business performance.
• You will take responsibility for deliverables ranging from periodic benchmarking activities to bespoke collaborative business cases with clients involving collecting data, interviewing client staff, planning and facilitating workshops and translating conclusions into recommendations.
• You will play a leading role on initial data collection, analysis, data visualization and communication of the resulting actionable insights.
• You will provide business intelligence and decision support for business development activities via market research and consulting like presentations for banking technology, particularly for their allocated region.
• You will assist the regional sales team in utilizing the Cuvama Value Discovery platform effectively.
• You will have knowledge of the banking industry with a strong regional focus.

• You will have a high level of direct client exposure including the C-level.
• This role requires travel of at least 25% of the time for client engagements across the region.

SKILLS

Educational & Proficiency:

• Undergraduate degree in a quantitative discipline (mathematics / statistics / science / engineering); a post-graduate degree in business or a related quantitative field.

Consulting skills:

• Proven track record of management/strategy consulting from a top tier consulting firm with strong experience in banking, preferably banking technology.
• At least 5+ years of experience in a consultancy role.
• Demonstrate good communication, presentation and interpersonal skills to establish interest, trust and credibility both, with Temenos Sales and Pre-Sales teams and at the client.

Technical skills:

• Excellent analytical and critical thinking / reasoning skills.
• Proficiency in statistical/mathematical reasoning, Excel and financial modelling.
• Exceptional analytical ability including interpretation of large data sets and deciphering the findings into clear messages and visuals.

Soft skills:

• 7 12 years of experience in a similar role.

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Get Hired
• Self-motivated, ambitious, independent, organised, focused, collaborative team player, passionate about sales.
• Excellent story boarding skills.
• Self-motivated, fast learner with the ability to operate independently.
• Team player with strong interpersonal skills.
• Strong work ethic.
• An entrepreneurial and creative mindset.

Language:

• Proficient in English, both written and verbal.
• Fluency in Arabic and/or French.

VALUES

• Care about driving proactive business development.
• Commit to improving value selling.
• Collaborate with the sales and pre sales organisation.
• Challenge yourself to improve the value selling proposition.