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Job Description
- You will be working as a Technical Support Specialist at Teradata in the GSO BASE Support team, which is a 24x7 global support center providing technical/functional knowledge to resolve customers" problems. Your main responsibilities will include:
- Providing frontline support to Teradata global customers, focusing primarily on the region of France within the CET time zone.
- Accepting and responding to incoming calls, incidents, and emails.
- Performing initial problem triage and clarifying problem definitions.
- Tracking, monitoring, and maintaining incident progress.
- Collaborating effectively with support analysts, developers, engineers, and various teams to resolve complex issues.
- Applying search tools to identify solutions and patterns, searching knowledge bases, and managing duplicate incidents.
- Extracting and analyzing logs, dumps, and error files from customer systems.
- Isolating problem areas through recreation, providing remote support, coordinating with customers for solutions, and logging problem resolutions.
As a qualified candidate, you must:
- Have native-level fluency in written and spoken French, as effective communication with French-speaking customers and colleagues is essential.
- Possess excellent oral and written communication skills in English.
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- Have 3-5 years of Technical Support related experience.
- Hold a BA/BS in Computer Science or equivalent experience.
- Demonstrate good Database and Operating System knowledge.
- Have experience in Help Desk/Customer service; knowledge of Support Center procedures and troubleshooting protocols; UNIX, Linux, Windows, and other operating systems; and Teradata support tools.
To excel in this role, it is preferred that you have knowledge of TDBMS or other relational databases, Linux, UNIX, Windows, and current operating systems, Support Center procedures and troubleshooting protocols, remote support tools, and Cloud technologies.
Teradata values a people-first culture, a flexible work model, well-being, and is an anti-racist company committed to Diversity, Equity, and Inclusion.,
Skills
Technical SupportProblemsolvingCloud TechnologiesDatabase KnowledgeOperating System KnowledgeCustomer ServiceTroubleshootingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Teradata, a global leader in data analytics and cloud solutions, empowers businesses to gain a competitive edge by harnessing the power of their data. With a focus on delivering sustainable, scalable, and integrated solutions, Teradata transforms how organizations leverage data for decision-making and innovation. Teradata Careers are at the heart of this mission, offering a platform for professionals to engage in meaningful work that pushes the boundaries of technology and analytics. Employees at Teradata are part of a collaborative ecosystem, where creativity and strategic thinking are valued and nurtured. The company is committed to fostering a diverse and inclusive environment where talent thrives, driving forward the future of data intelligence and cloud-based analytics solutions.
Important dates & deadlines?
Application Deadline
26 Oct 25, 02:24 PM IST
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Customer Technical Support Specialist
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