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Job Description
Requirements:
Minimum 3 years of experience handling international clients via calls and emails.
If you are interested in this opportunity, please share your updated resume and current and expected CTC.
Role : Support Specialist
Level of Support : L1
Job Location: Noida
Shift (US Shift) : 5:30 pm 2:30 am /6:30 pm 3:30 am (Day light saving changes applicable)
Hybrid Model (3 office and 2 days WFH)
Role and responsibilities
Receives and responds to incoming client requests via telephone and email
Follows established Case Management Best Practices
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Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
Researches and develops resolutions to customer issues
Able to work independently and collaboratively to solve customer issues
Manages and documents the resolution process while effectively communicating status with the client
Actively partners with clients and internal resources (where needed) in issue resolution
Maintains high Client Satisfaction.
Stays current with product and industry updates and changes
Identifies the need to escalate complex or risk issues to appropriate senior staff
Skills
SpecialistIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
25 Jan 25, 05:20 PM IST
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