IT Officer, Business Solutions - MS Dynamics, Power Platform Tech Lead

Req26554 - Application Deadline - 25th March 2024

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Description

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit www.worldbank.org.

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

As a unit within the Finance ITS (ITSFI), ITSBG provides distinct and complex financial solutions support to the operation of the World Bank Group Finance & Accounting, Development Finance, Treasury, and Global Climate Change Vice presidencies.

Department Context and :

The Business and General Services (ITSBG) department in ITS continuously delivers innovative products and solutions to its clients with a global delivery mode is seeking an IT Officer - Business Solutions with strong technical background with substantial experience in Information technology. This position will be primarily responsible to provide technical expertise, applying broad technical skills, with deep industry knowledge and business acumen, support in designing and developing technical solutions that promote business strategy goals on digital transformation, optimization, and cloud adoption. With a strong blend of technical and communication skills, IT officer is also responsible for coordinating with key stakeholders from IT operations, business teams and/or third-party vendors for building various web/mobile applications and portal solutions integrating with other WB systems.

The position will be responsible for coordinating the day-to-day activities between the Washington DC team and the offshore team in Chennai, supporting multiple applications using a variety of technologies, platforms, and seamlessly work across various application systems.

This position requires an in-depth expertise on architecting and managing solutions and applications on MS Dynamics 365 and Power Platform. The individual will function as a technical SME for the internal CRM system. He/she will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform-based solutions, including OOB modules such as Customer Service and the ideal candidate will have expert knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development. The candidate will also need to be conversant with Agile methodology, project management, and support service management.

Duties and Accountabilities

•Design and implement effective and scalable enterprise solutions (on-prem, cloud native or hybrid), to meet stated functional and non-functional requirements.

•Lead the design and development effort, including delegation of work to team members and oversight, ensuring alignment with solution’s architectural vision and guidelines laid out.

•Leading or participating in design and architecture sessions with key business users, collecting and documenting business processes and requirements for the system

•Architecting, Design and development of Dynamics-365 based solutions, related customizations, and reports to model the business and organizational process.

•Advising business users on standard methodologies and use cases for CRM, development, or integration processes. Balance business users’ requests and requirements with technical constraints.

•Work with business users to understand the requirement and conduct fit-gap analysis to map them to the OOB features/workarounds/Customizations.

•Writing technical specifications for planned work, mocking up specifications, testing and deployment of development projects

•Installing and maintaining versions of third-party products such as Cisco Webex Contact Center, InGenius for CTI Integration.

•Configuring the Dynamic 365/Power Platform in capacity of a Techno Functional Consultant

•Building and configuring PowerApps, Power Automate, CRM forms, views, dashboards, and workflows.

•Developing SSRS reports using Microsoft SQL and FetchXML

•Developing Power BI dashboards & reports using Power BI desktop, Report builder

•Maintain code repository, backlog and source control using TFS/ADO.

•Optimally utilize SDK and third-party tools such as XRMToolbox for administration of CRM system

•Serves as a technical SME and mentor team members and developers during the development life cycle, proactively provide guidance on engineering methodologies, standards, and leading practices and strengthen controls.

•Responsible for code quality assurance, develop and implement related process, standards, and guidelines and ensure adherence/compliance to the same.

•Collaborate with usability designers for integrating visual and functional aspects to create best-in-class solutions.

•Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout full development lifecycle.

•Define platform’s non-functional goals/SLAs (maintainability, configurability, deployment ease, automation, scalability, disaster recovery, security, and support needs) and incorporate them in the design.

•Adopt agile development practices and DevOps for secured and accelerated time to market releases.

•Implement application performance monitoring and logging mechanisms.

•Research and adopt new technologies to add value to existing offerings. Provide inputs on technical requirements for RFPs and help in evaluating COTS solutions.

•Install system updates to address vulnerabilities and reduce security issues. Investigate system issues and implement resolutions to reduce downtime.

•Work with Enterprise Architecture (EA) and the Office of Information Security (OIS) for accreditation related activities and Change Advisory Board (CAB) for coordinating deployments.

•Work closely with Infrastructure teams e.g., Cloud, Windows, Web Administration, Network Operations, Infrastructure Platforms, Mobility, Database, Security Administration to define deployment architecture and capacity planning for any new environment/Landscape and any critical issue resolution.

•Coordinate with vendor partners in sourcing and managing resources.

Selection Criteria

•Master’s degree with minimum 5 years relevant experience OR equivalent combination of education and experience.

•Minimum 4+ years of experience as a technical lead in solution architecting/designing and end-to-end implementation of complex, cross functional solutions on MS Dynamics and Power Platform is necessary.

•WBG experience is a plus.