Duty Manager

Our Company – Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums, and holiday homes globally. For more information, visit www.wyndhamhotels.com.

Our Brand – TRYP by Wyndham®

POWERED BY THE CITY. TRYP has locations in every country on your bucket list, from Berlin to Barcelona, New York City to São Paulo and of course, the city of superlatives, Dubai. Each TRYP hotel is nestled in the heart of the city, giving you easy access to downtown hubs, for a rich and authentic experience. Business travelers will revel in our comfortable settings and plentiful amenities, and families will delight in many of our convenient facilities and offers. All our guests will enjoy their way into the city’s best kept secrets and more.

Our passion for our guests is equal to our passion for our cities. Our global locations put you at the fore of the urban scene, while our local and connected TRYPSTERS guide you to unique and memorable experiences – from great local cuisine to fabulous nights in the town. We want to wine you, dine you, relax you, and connect you.

Our Hotel –TRYP by Wyndham Dubai

With 650 guest rooms and suites, the four-star TRYP by Wyndham Dubai is currently the largest TRYP by Wyndham hotel in the world! Centrally located in Al Barsha Heights formerly known as TECOM, the hotel will be within easy reach of popular attractions including the Mall of the Emirates, Palm Jumeirah and the Expo 2020 site. Hotel facilities include NEST, one of the world’s first fully integrated co-working spaces within a worldwide branded hotel, which offers both shared and private meeting and event areas, rentable desks, and various networking opportunities. The hotel also features a spa, gymnasium, outdoor pool and a wide variety of food and beverage outlets including a coffee shop, club lounge, an International all-day dining restaurant, a Mediterranean Restaurant and lounge, and an authentic Spanish Taberna.

Work Culture and Benefits

Embark on a rewarding career with TRYP by Wyndham Dubai where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.

• Ensures exceptional personalized service to our VIP-FCP (First Collection Person) guests.


• Reviews guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers.


• Runs operational audits and checks on Front desk, housekeeping, F&B on service, time, quality and up selling monthly with feedback on how to train and gain consistency.


• Checks guests in and out, Handles and takes reservations, Handles guest’s special requests and customer complaints during shift when required.


• Works on a shift rotation to ensure all shifts are covered within the Hotel.


• Investigates and handles complaints, disturbances, emergencies, etc. during shift.


• Attends and contributes to daily meetings to maintain favourable working relationships among team players and promote maximum morale, productivity, and efficiency.


• Thinks outside of the box with regards to ‘wowing the guests’.


• Trains all relevant team players on the various online platforms, systems and equipment.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Maintains strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.


• Intervenes in any guest/team player situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and team player well-being is preserved.


• Ensures that regular on-going communication is happening with team players to create awareness of TFC programs and communicate expectations, recognizes performance, and produces desired results.


• Provides services that are above and beyond for guest satisfaction and retention.


• Courtesy calls to new guest arrivals for loyalty members and VIP’s.


• Reviews personalised amenities for each guest based on the data that we have for each guest. All amenities to be a wow for the guests.



• Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
  Supports the operation in their peak periods. Breakfast time / check out time and heavy event periods.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Participates in the development and implementation of corrective action plans to improve guest satisfaction and brand compliance.


• Brand audit to be conducted for front of house areas as requested by line manager.


• Runs Guest reviews meetings alongside the Front Office Manager to ensure that the action plans are completed and followed up during the month for immediately change.


• Reports trends and patterns of operations / brand concerns and improvements to Front Office Manager with regards to areas of concern/improvement.


• A key driver in the upselling program, a mentor and coach for the line team players.

• Works collaboratively with FOM in preparing the expenses budget, and ensures that there are measures in place to manage each expense in line with our budget through efficiency in operation.


• Ensures vacation, Public Holidays and lieu days are used to the needs of the business.


• Ensures that the payroll is submitted to HR on the agreed date.

• Excellent communications skills with Proficiency in speaking and writing Business English


• Team player with excellent planning & organizing skills


• Able to work flexible working hours with rotating shifts


• Pleasant personality with good problem-solving skills