ThoughtSpot - Operations Manager - Professional Services

Thoughtspot : Professional Services Operations Manager
Fully Remote : Working hours : North America Hours 5 PM IST login.
About Us:
- We're looking for a skilled and experienced Professional Services Operations Manager to join our Revenue Excellence team.
- The Professional Services Operations Manager will partner closely with Professional Services leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth.
What you'll do:.
- Oversee and optimize the tools and systems used by the Professional Services team, ensuring smooth and efficient operations.
- Develop and standardize Professional Services processes to ensure consistency and scalability.
- Track and monitor key professional services metrics (utilization, bookings, attach rates, revenue, etc.
- Develop analytical insights and drive recommendations for improvements.
- Own bookings and revenue forecasting process, optimize on improvements that lead to higher levels of forecasting accuracy.
- Create and maintain documentation, collaborate cross-functionally on improvements.
- Lead compensation process; designing/maintaining compensation plans, working with Finance on design and execution.

- Establish success metrics and definitions across the Professional Services team, and the associated reporting and dashboards needed by team members.
- Be a trusted partner to the Professional Services Leadership by defining, tracking, and implementing goals, programs and strategies that scale.
- Continually provide suggestions to business processes to keep up with the changes in the organization.
- Subject matter expert for PS team on all processes related to services: utilization, time entry, project management processes, and customer billing.
- Partner with Revenue, Salesforce Operations team and internal stakeholders to review and launch updates to the Professional Services portfolio of offerings to support the business's long-term goals.
- Provide guidance and oversight to PSOPs analysts.
What you bring:.
- 5+ years in a Professional Services Operations role at a technology company, with experience designing workflows and the systems knowledge to implement them.
- Strong understanding of paid services/implementation lifecycle.
- Salesforce familiarity is a must.
- Strong proficiency and experience with Professional Services Automation (PSA) tools (ex. Certinia).
- Expert analytical and reporting skills to find trends and insights using data.
- Excellent Organizational skills with extensive project management skills including meeting deadlines and coordinating with multiple stakeholders.
- Have program management skills and are comfortable multitasking and prioritizing in a fast paced environment.
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
- Strong work ethic, desire to learn, and a drive to excel.
- Collaborative mindset, across peers, business partners, and leadership.
- Clear, concise and effective communication skills, both written and verbal.
- Ability to communicate the right level of information to executives and cross-functional teams at the right cadence.
- Proactive self-starter, identifying opportunity areas for improvement and executing on initiatives to drive impact to the business.
What makes ThoughtSpot a great place to work?.
- ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search.
- We hire people with unique identities, backgrounds, and perspectives-this balance-for-the-better philosophy is key to our success.
- When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products.
- If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you