Account Manager & GenAI Implementation Specialist

WereMerakiPeople, an AI-powered sales enablement platform. Weve launched innovative learning and assessment solutions with Career247 (Indias largest upskilling platform, 2M+ learners) and are now scaling to more clients.

We needyouto own the implementation, adoption, and customer success of our solutions with Career247 and future clients. Youre the bridge between our product team and customersensuring they realize value quickly, adopt deeply, and succeed.

You report directly to the founder.

Month 1: Master the Implementation Playbook

• Week 1:Deep dive into how Career247 uses our solutions. Understand their goals, workflows, and pain points.
• Week 2:Map their operational processes to our product capabilities. Identify quick wins and sticking points.
• Week 3-4:Lead training and onboarding with Career247s team. Youre the expert. Get them to their first live use case.
• By end of Month 1:You own adoption metrics. You understand their business deeply. You know what they need to succeed.

Month 2-3: Drive Adoption & Impact

• Identify 3-5 optimization opportunities based on real Career247 usage. Document best practices. Iterate with our team.
• Create internal documentation and guides that make implementation simpler for future clients.
• Build your first success story: measurable outcomes from Career247s implementation.
• Run weekly check-ins with Career247. Be their trusted advisor on how to get maximum value.
• By end of Month 3:Youre thinking strategically about client success, not tactically about tickets.

Month 4-6: Own the Client Strategy

• Youre building the playbook for scaling implementations. What works What doesnt Document it.
  
• Youre identifying new use cases and expansion opportunities within Career247.
• Youre positioning MerakiPeople as their strategic partner, not just a vendor.
• Youre training and mentoring other implementation team members (as we hire).
• By Month 6:Youve become the internal expert on what makes implementations succeed and are shaping our product and implementation roadmap.

Ongoing: Build Excellence

• Youre relentless about client outcomes. Every interaction, every implementation, every deliverable matters.
• You take ownershipnot waiting for permission, moving fast, solving problems directly.
• Youre learning constantly: understanding their industry, their challenges, emerging best practices in implementation.
• 6-12 months in:Youre positioning to become ourImplementation LeadorClient Success Manageroverseeing multiple accounts.

?24 years of work experiencein any of these:

• SaaS implementation, onboarding, or customer success
• EdTech operations, training coordination, or program management
• Startup operations or scaling
• Project/account management

?Self-motivated:You dont wait to be told what to do. You see what clients need and deliver it.

?Tech-savvy:Comfortable learning new tools quickly. Not intimidated by integrations, APIs, or technical workflows.

?Ambitious:You want to own client outcomes. You want to scale this function and build a team.

?Excellence-obsessed:You care about quality. Every client touchpoint, every implementation detail, every deliverable reflects your standards.

?Strong communicator:Can write clear documentation, run client meetings, create onboarding guides, send sharp status updates. You make complex things simple.

?Preferably in Bengaluru or willing to relocate(remote negotiable; in-person for client meetings is valuable)

Month 1-3:Implementation Specialist ? Client Success mindset

Month 3-6:Implementation Specialist ? Senior Implementation Coordinator

Month 6-12:Senior Coordinator ?Implementation Lead / Client Success Manager(owning 3-5 client accounts)

12+ months:Client Success Manager ?Director of Customer Success(building and leading the team)

This isnt hypothetical. Youll be running implementations by month 2. Writing implementation playbooks by month 3. By month 6, you own client strategy.

• Location:Remote, Bengaluru preferred (occasional client travel)
• Start:ASAP (ideally within 12 weeks)
• Reporting:Directly to founder/CEO
  

Q: Do I need technical product knowledge

A: No. You need to be a fast learner and client-obsessed. Well teach you our product; you teach us how to serve clients better.

Q: What if I havent done implementation before

A: If youve done customer success, program management, or operations in SaaS/EdTech, youve got 80% of what you need. The rest we teach.

Q: Is this permanent or contract

A: Permanent, full-time. Were building a team around this role.

Q: How much client travel

• A: Occasional. Mostly remote, but quarterly visits to key clients are expected.