102+ Applicants
Posted: 8 months ago
5-9 years
Haryana
Work from Office
Posted: 8 months ago
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Applicants: 102+
Job Description
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Job Description
- Role Overview:
As a member of the team, you will provide 1st line support for all Ticketmaster alert and queries. You will be responsible for performing on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as well as the various internal services and systems on which these interfaces depend. Additionally, you will resolve advanced issues, provide advanced troubleshooting for escalations, and offer Subject Matter Expertise to cross-functional teams on threat issues. Your role will involve driving continuous improvements to products, tools, configurations, APIs, and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators. Independently learning new technologies and mastering Ticketmaster ticketing platforms products and services to provide full stack diagnostics will also be a part of your responsibilities. Ensuring runbooks, resolution responses, internal processes, and integration documentation are up to date and of a high standard suitable for internal stakeholder usage will also fall under your purview. Lastly, you will work on automation to reduce toil.
Key Responsibilities:
- Provide 1st line support for Ticketmaster alert and queries
- Perform on-call duty as part of a global team monitoring availability and performance of ticketing systems and APIs
- Resolve advanced issues and provide advanced troubleshooting for escalations
- Offer Subject Matter Expertise to cross-functional teams on threat issues
- Drive continuous improvements to products, tools, configurations, APIs, and processes
- Independently learn new technologies and master Ticketmaster ticketing platforms products and services
- Ensure runbooks, resolution responses, internal processes, and integration documentation are up to date
- Work on automation to reduce toil
Qualifications Required:
- BA/BS degree in computer science or related field or relevant work experience in lieu of degree
- Experience with bot detection and blocking systems
- Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues
- Proficiency in Bash/Python/Go etc for operations scripts and text processing
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- Working knowledge of HTTP protocol, basic web systems, and analysis tools such as Splunk and Kibana/ELK stack, and database products (Oracle/MySQL/DataBricks/Snowflake/etc.)
- Experience working with a 24/7 shift-based team
- Experience in a global, fast-paced environment, resolving multiple interrupt-driven priorities simultaneously
- Strong English language communication skills and ability to collaborate closely with remote team members
- Ability to work with autonomy while ensuring new knowledge is shared with technology teams
- Committed and able to adapt quickly
- Embrace continuous learning and continuous improvement
(Note: Additional details about the company were not present in the provided job description.),
Skills
PythonOracleFull StackOracleDataBricksSnowflakeGoPythonBashSplunkKibanaBot DetectionTroubleshootingHTTP ProtocolMySQLELK StackIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
30 Oct 25, 11:58 AM IST
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