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Job Description
- Provide advanced technical support for full-stack applications, including UI, APIs, databases, and integrations.
- Lead root cause analysis and implement long-term fixes for recurring issues.
- Collaborate with development teams to improve system reliability and performance.
- Manage escalated support tickets and ensure timely resolution.
- Oversee deployment, monitoring, and maintenance of applications in production.
- Document solutions, create knowledge base articles, and establish best practices.
- Mentor and guide junior support engineers, fostering a culture of continuous learning.
- Work closely with product owners and stakeholders to align support with business needs.
- 5-9 years of experience in full-stack development and technical support.
- Strong proficiency in front-end frameworks (React, Angular, or Vue).
- Expertise in back-end technologies (Node.js, Python, Java, or .NET).
- Advanced knowledge of databases (MySQL/PostgreSQL, MongoDB).
- Experience with RESTful APIs, GraphQL, and microservices.
- Strong debugging, performance tuning, and system optimization skills.
- Experience with monitoring tools (Datadog, New Relic, Prometheus).
- Familiarity with ITIL or other structured support frameworks.
- Ability to manage priorities in high-pressure environments.
- Strong customer focus and proactive problem-solving mindset.
Skills
AngularPythonDebuggingFront-end FrameworksGraphqlItilJavaNode.jsRestfulFull StackReactIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tiger Analytics is a leading advanced analytics and data science consulting firm that specializes in building AI and data-driven solutions for businesses across various industries. Founded with the mission to leverage the power of data to solve complex business challenges, Tiger Analytics combines deep industry expertise with technical innovation to deliver impactful results.
Their services range from data engineering and analytics strategy to machine learning and artificial intelligence, all tailored to help clients make informed decisions, optimize operations, and enhance customer experiences. With a strong foundation in statistical analysis and predictive modeling, Tiger Analytics excels at transforming raw data into actionable insights.
The company prides itself on a collaborative approach, working closely with clients to understand their unique needs and challenges. This client-centric focus, coupled with a team of world-class data scientists and analysts, has enabled Tiger Analytics to establish a reputation for excellence and innovation.
Important dates & deadlines?
Application Deadline
30 Aug 26, 04:45 PM IST
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