Satguru Travel & Tourism - Branch Manager

Branch Manager - Burundi Africa
Branch Management & Operations:
- Oversee complete administration, staffing, and smooth day-to-day branch operations.
- Ensure all branch activities align with organizational policies and business manuals.
- Coordinate with counter staff and other branches to maintain operational synergy.
Sales & Business Growth:
- Achieve revenue, turnover, and profitability targets as per branch business plan.
- Drive growth by acquiring new clients and expanding business from existing accounts.

- Contribute to product improvement and sales strategies.
Team Leadership & Performance Management:
- Recruit, train, and mentor branch personnel in coordination with HR.
- Foster a performance-oriented culture with clear KPIs and rewards.
- Monitor staffing levels to ensure optimal resource deployment.
Client & Partner Relationship Management:
- Maintain strong relationships with clients by delivering consistent, high-quality service.
- Conduct periodic account analysis and credit utilization reviews.
- Develop and strengthen relationships with hotels, airlines, and other key partners.
Compliance & Quality Standards:
- Ensure adherence to company benchmarks and regularly review service delivery.
- Authorize ticketing, credit control, and leisure service deviations where applicable.
Technology & Systems:
- Efficiently adopt and execute internal systems and travel platforms.
- Encourage digitization and automation within operational processes.
Qualifications:
Education: Degree (Tourism, Business, or related fields preferred)
Certifications: Travel Management or GDS certifications are a plus