Accounts Receivable And Credit Collections Specialist

Accounts Receivable and Credit Collections Specialist

Location: Ahmedabad, India

Shift: Mon-Fri, 4:30 AM – 1:30 PM IST

Arrangement: Remote (will eventually transition to Hybrid), Full Time role

Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

Key Responsibilities:

• Volume per receipts/invoice posting - 20 to 130 per day
• Research and resolve payment discrepancies
• Ensure completeness, accuracy and timeliness of transaction postings within the day upon receipt of customer payment details
• First POC for all unidentified/unapplied payments and those with issues
• Follows defined Standard Operating Procedure using basic judgment in handling different activities and issues

• 50-60 TOA Bronze Clients
• Monitor customer account details for non-payments, delayed payments thru strict compliance on sending out dunning letters and follow up calls
• Review AR aging to ensure compliance
• Provide resolution (done-done) per accounts assignment within the agreed SLA
• Preparation of Forex, SCEE Weekend, Client Referral, List of Resigned, Maternity, LWOP, Finance Charge, Staff Location and update entity
• Act as back up for other Billing reports
• Assist with month-end closing, prepare reports/trackers as assigned
• Ensure all payments are applied by month-end
• Participate in ad-hoc activities such as internal/external audit, tax audit, etc.
• Ensure SOP or any process documentations are up to date
• Participate in the projects or improvement initiatives
• Review escalated concerns with documented timeline and resolution

Qualifications / Skills:

• Accounting Graduate
• Knowledge of accounts receivable
• Knowledge of general bookkeeping procedures
• Knowledge of general accounting principals
• Proficient in relevant computer software

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• 1-3 years accounts receivable and general accounting experience
• Advanced user of Microsoft excel
• Has handled accounting software
• Attention to detail and accuracy
• Good verbal and written communication skills

OUR VALUES

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We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.