Account Management Intern

Company Description

Total Shift Left is a next-gen Quality Engineering company focused on accelerating digital transformation through early-stage test automation. We help enterprises build reliable, scalable, and faster software by embedding quality across the SDLC. With expertise in platforms like Salesforce, SAP, and cloud-native apps, we deliver smarter QA solutions that reduce costs, improve speed, and enhance product quality.

Role Description

This is an internship role for an Account Management Intern. The Account Management Intern will be responsible for assisting with day-to-day customer service tasks, managing client accounts, and ensuring customer satisfaction. The intern will also be expected to communicate effectively with clients and the team, and develop analytical skills by working on various projects. This is a hybrid role, based in Gurugram with some work from home flexibility.

• Manage and grow international client accounts (primarily Europe & Middle East)
• Drive end-to-end sales cycle: outreach, discovery, proposals, follow-ups, and closure
• Maintain CRM hygiene, track interactions, and keep data updated
• 
  Collaborate with delivery and tech teams to ensure client success
• Identify upsell/cross-sell opportunities and contribute to revenue growth
• Provide proactive customer support and resolve escalations quickly

• Bachelors in Engineering or MBA preferred
• Excellent verbal & written communication skills (English proficiency a must)
• Basic understanding of software development lifecycle and QA/testing landscape
• Familiarity with CRM tools (e.g., HubSpot, Salesforce)
• Prior internship or experience in sales/account/client-facing roles is a plus
• Self-starter with strong organizational & problem-solving skills

• Hands-on exposure to international B2B SaaS/IT sales
• Deep understanding of enterprise QA, automation & software lifecycle
• Mentorship from leadership with direct impact on business growth
• Opportunity for Permanent position Offer (PPO) based on performance
• A fast-paced, remote-first work environment with real ownership