Customer Support Executive

MOHALI LOCATION ONLY WORK FROM OFFICE JOB

Process: Chat & Email Support (Non-Voice)

Work Mode: Rotational Shifts (24/7)

About the Role

We are hiring Customer Service Executives (CSEs) for Chat and Email Support. This is a non-voice role focused on assisting customers through written communication, resolving queries efficiently, and delivering a professional and seamless service experience.

Compensation

• CTC: ₹3.36 LPA
• Compensation is subject to applicable deductions as per company policy.

Key Responsibilities

• Handle customer queries via chat and email support

• Provide timely, accurate, and quality-driven responses
• Resolve customer issues with empathy, professionalism, and clarity
• Maintain and update customer records and interaction logs
• Meet defined KPIs such as response time, quality scores, and productivity
• Adhere to company policies, processes, and service standards

Eligibility Criteria

• Minimum qualification: 12th Pass (Graduates preferred)
• Strong written communication skills in English
• Basic computer proficiency
• Willingness to work in rotational shifts, including night shifts

  Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
• Prior BPO/customer support experience is an added advantage but not mandatory

Shift & Break Details

• 10-hour total shift duration, which includes:
• 9 working hours + 1-hour break
• Rotational shifts may include:
• Morning
• Afternoon
• Evening
• Night
• Candidates must be flexible and comfortable working in all shift rotations

Additional Information

• Training will be provided prior to role deployment for first two months and salary will be provided for training.
• Employment will be governed by company policies and guidelines.