102+ Applicants
Posted: 2 weeks ago
0-1 years
Noida, Uttar Pradesh
work from office
Posted: 2 weeks ago
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Applicants: 103+
Job Description
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Job Description
Requirements
Provide Level 1 (L1) support via calls, email, and chat
Log, track, and manage incidents/service requests using ticketing tools
Troubleshoot basic issues related to hardware, software, and networking
Handle user account management (password resets, access issues, etc.)
Diagnose and resolve technical issues within SLA timelines
Escalate complex issues to L2 / L3 support teams when necessary
Follow standard operating procedures (SOPs) for issue resolution
Maintain proper documentation of incidents, resolutions, and system updates
Ensure high levels of customer satisfaction and communicationBE / B.Tech (Computer / Mechanical / Electrical / Electronics / Instrumentation or equivalent) Or BCA / MCA
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Benefits
Provident Fund (PF)
ESI
Health Insurance
Skills
Account ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
09 Jun 26, 02:59 PM IST
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