Job Description
What Well Bring
The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute.
What Youll Bring
- Will be working in consumer dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SLA
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
- Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
- Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement
- Need to maintain Quality and Accuracy scores as per the business requirements.
- Minimum Graduate degree in any stream
- Must have minimum 1-3 years of experience in Banking operations or the BFSI industry
- Excellent communication skills (English) both verbal and written
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- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage
- Able to work in fast-paced energy, flexible and should be able to handle work load
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS – office
TransUnion Job Title
Rep I, Business Operations
Skills
Credit ReportsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
TransUnion stands as a pivotal player in the global credit and information management sector, offering a wide range of data and analytical services that help businesses make informed decisions. Founded in 1968, the company has expanded its reach to over 30 countries, continually evolving to meet the dynamic needs of the digital economy. TransUnion's services play a crucial role in facilitating financial inclusion and consumer access to credit, emphasizing responsible information management. The company's careers section highlights a commitment to fostering a diverse and innovative workplace where employees can thrive. TransUnion careers offer pathways in analytics, cybersecurity, and customer management, supporting professional growth and development in a challenging and rewarding environment.
Important dates & deadlines?
Application Deadline
17 Jun 26, 01:32 PM IST
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Rep I - Business Operations
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