Call Center Representative

Build Your Future! Come join our thriving team as a Semi-Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous Incentive opportunity
• Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays!
• Transport facility (Depends on policy and shift) - Transportation provided
• Working 5 days/week

In This Role, You Will:

• Customer Interaction: Handle semi-voice interactions with customers, including answering queries, providing information, and guiding them through the mortgage application and approval process.
• Data Management: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.
• Documentation Review: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.
• Issue Resolution: Identify and resolve issues or discrepancies in mortgage applications or processes, escalating complex cases to senior team members as needed.
• Compliance: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.
• Communication: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.

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• Reporting: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process.

Ideal Candidate Qualifications:

• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks and prioritize effectively.
• Graduate Freshers or HSC + Minimum 6 months of experience.
• Customer-centric attitude with strong problem-solving skills.
• Adaptability to changing processes and requirements.