Customer Service Executive Cum Call Center Agent

We are currently looking for enthusiastic, customer-focused individuals to join our team as Customer Service Executive cum Call Center Agent. In this dual-role position, you will be responsible for both handling in-person customer inquiries and managing incoming/outgoing calls to ensure a seamless and satisfying customer experience.

• Greet and assist walk-in customers with professionalism and a positive attitude

• Answer inbound customer calls and make outbound follow-ups when needed
• Provide accurate information about products, offers, pricing, and company policies
• Handle customer complaints, resolve queries, and escalate unresolved issues to supervisors
• Maintain customer records and update details in CRM or Excel systems

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• Collaborate with internal departments for smooth customer service operations
• Maintain the presentation of the store/front desk or service counter
• Meet individual performance targets for customer satisfaction, call handling time, and issue resolution
• Participate in team meetings and training sessions to enhance service skills