IT Service Delivery Engineer | Bohol (Open For Fresh Graduates)

Trends Group Inc.

IT / Software Development & Related

102+ Applicants

Posted: 1 year ago

1-3 years

Mumbai, Maharashtra

Work from Office

Posted: 1 year ago

Applicants: 102+

Job Description

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Job Description

PURPOSE
The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems
and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving
skills and a strong commitment to delivering exceptional customer service.
Ii. Duties And Responsibilities

Technical Support:
Provide first-line support for client technical issues via phone, email, or onsite visits
Troubleshoot and resolve hardware, software, and connectivity issues efficiently
Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation

and follow-up

Ensure client service level agreements (SLAs) are met consistently
Documentation:
Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
Contribute to creating and updating knowledge base articles and user guides
Customer Service:
Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
Communicate technical information clearly even with non-technical users
Build and maintain positive relationships with clients and team members

Iii. Qualifications

Minimum Education
Bachelors degree in Information Technology, ECE, Computer Science, or a related field
Looking to get Placed? Try our Placement Guarantee Plan

Minimum Experience/Training
Preferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply.
Competency
Technical Skills:
Basic knowledge of IT systems and troubleshooting methodologies
Familiarity with a broad range of IT hardware and software solutions
Soft Skills:

IV. WORKING CONDITIONS

Combination of remote and onsite work, depending on client needs
May require travel to client locations
Flexible working hours to address urgent technical issues when needed

Skills

Software Solutions

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Important dates & deadlines?

Application Deadline

15 Jun 25, 04:57 PM IST

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