Associate Director Technical Writer

Department Icon BFSI (Operations & Lending)
89+ Applicants
Posted: 7 months ago
3-7 years
Hyderabad, Telangana
Work from Office

Posted: 7 months ago
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Applicants: 92+
Job Description
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Job Description

    As an Associate Director Technical Writer at Trimont, you will play a key role in creating and maintaining clear, accurate, and compliant procedural documentation to support operational excellence. Your responsibilities will include writing and updating technical procedures, SOPs, and work instructions for operations teams. You will collaborate with engineers, Subject Matter Experts (SMEs), and compliance teams to ensure that all documentation meets internal standards and external regulatory requirements.
    To excel in this role, you should have a Bachelor's degree in English, Communications, Business, Finance, or a related field, along with 3 to 5 years of experience in technical writing focused on procedural documentation. Proficiency in tools such as Microsoft Word, Confluence, Excel, Visio, and document management platforms is essential. You should also possess a strong understanding of structured writing, information architecture, and documentation standards, as well as experience in servicing industries.
    Desired qualifications include a strong knowledge of commercial loan servicing terminology, validation protocols, and quality assurance documentation. You should also have the ability to analyze metrics and feedback to improve documentation usability, along with knowledge of digital documentation platforms and online help systems.

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    This is a standard shift role with working hours from 7.30 am to 4.30 pm in Bengaluru and 8.30 am to 5.30 pm in Hyderabad, with flexibility required during projects. Trimont is committed to being an equal opportunity employer that values and supports diversity in the workplace. If you require accommodation or assistance during the application process due to a disability, please reach out to us. Additionally, Trimont maintains a drug-free policy to ensure a secure and productive environment for all team members.,

Skills

Quality AssuranceMicrosoft WordCommunication SkillsExcelInterpersonal SkillsDigital Documentation PlatformsStructured WritingCommercial Loan ServicingQuality Assurance DocumentationInformation ArchitectureDocument ManagementValidation ProtocolsServicing IndustriesTechnical WritingVisioOnline Help SystemsConfluenceDocumentation Standards

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Important dates & deadlines?

Application Deadline

10 Oct 25, 05:17 PM IST

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Associate Director Technical Writer

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