Client Account Manager

About the Company: Truelancer Internet Pvt Ltd is a dynamic and rapidly growing technology company located in the heart of Ghitorni, New Delhi.

About the Role: The Client Account Manager will act as the primary point of contact for clients, ensuring their requirements are met by efficiently managing freelance talent and driving account growth. This role involves a mix of client servicing, operational coordination, and account expansion efforts. This role offers a platform to develop skills in client management, recruitment, and business growth.

Responsibilities:

• Client Relationship Management: Serve as the primary contact for clients, understanding their project requirements and business goals. Build and maintain strong, professional relationships with clients to ensure long-term engagement.
• Freelancer Screening and Recommendation: Identify and screen freelance talent based on client project needs. Recommend suitable freelancers to clients with supporting rationale for selection.

• Coordination and Project Management: Set up and manage meetings between clients and recommended freelancers for project discussions and onboarding. Act as a liaison between clients and freelancers throughout the project lifecycle, ensuring smooth communication and timely delivery of deliverables.
• Account Growth and Upselling: Engage with clients to identify additional needs and recommend suitable services of freelancers to drive account expansion. Collaborate with the sales team to explore upselling opportunities and maximize client revenue potential.
• Talent Pool Development: Maintain a pipeline of vetted freelancers in key categories to address ongoing and future client requirements. Proactively scout and evaluate freelance talent to ensure scalability and readiness for high-demand projects.
• Client Feedback and Reporting: Collect and analyze client feedback to improve service delivery and freelancer performance. Prepare and share periodic reports on client account activity, project status, and growth opportunities.
• Problem Resolution: Address and resolve client or freelancer concerns promptly to maintain satisfaction and trust. Escalate critical issues to senior management when necessary, ensuring swift resolutions.

Qualifications: Bachelors degree in IT, Business Administration, Communications, or a related field.

Required Skills:

• Experience: Freshers or candidates with up to 1 year of experience in client servicing, recruitment, or operations.
• Strong communication and interpersonal skills.
• Ability to multitask and manage multiple client accounts efficiently.
• Basic understanding of freelance marketplaces or gig economy platforms is a plus.
• Proficiency in MS Office or similar tools; familiarity with CRM software is a bonus.
• Strong email writing skill and Written English is required.

Location: New Delhi (Ghitorni) and it is work from office.