Customer Service Representative

Overview

Our business is making customers happy! Were bringing humanity to business. Were the people and advanced technology behind many of the worlds most iconic brands.

Ready to brighten peoples days Whether its getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

Youre instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason were an award-winning culture and company!

Job Details

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience.As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), youll be a part of bringing humanity to business. #experienceTTEC

Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM

Interested in RelocatingVirtual interviews are accommodated as well

What Youll be Doing

Do you have a passion?for technology and helping others In this role, youll work to resolve technical requests?or complex queries from customers.?Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll?

• Answer incoming communications from customers via email and chat
• Connect and resolve issues with customers using email and chat
• In certain cases, conduct outbound calls to partners and customers

What You Bring to the Role?

• With 6 months or more customer service experience is preferred but Freshers are also welcome to apply
• High School Diploma
• Experience in the Travel and Hospitality sector is a plus
• Great written communication skills including grammar and spelling

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  Get Hired
• Computer savvy
• Flexibility to work in a 24/7 environment

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits youd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

Youll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.