Customer Support Associate

Job Title: Customer Support Associate

Company: Tutopia Private Limited

Location: Kolkata, West Bengal

About Tutopia Private Limited:

Tutopia Private Limited is a dynamic and growing organization committed to empowering students with innovative and accessible online learning solutions. We pride ourselves on our dedication to our customers and are looking for a skilled and experienced customer support associate to join our passionate team.

Job Summary:

We are seeking a highly motivated and experienced customer support associate to provide exceptional service and support to our valued customers. The ideal candidate will have a proven track record of effectively resolving customer inquiries, addressing concerns, and ensuring a positive customer experience. As a key point of contact, you will play a crucial role in maintaining and enhancing our customer relationships.

Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Thoroughly understand customer needs and provide accurate, timely, and helpful responses.

• Efficiently troubleshoot and resolve customer issues, escalating complex cases as necessary.
• Maintain a comprehensive knowledge of Tutopias products, services, and policies.
• Document all customer interactions and resolutions accurately in our support systems.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Identify and report trends in customer feedback to contribute to service improvements.
• Collaborate effectively with other internal teams to address customer needs.
• Adhere to established customer service procedures and standards.
• Contribute to a positive and supportive team environment.

Requirements:

• Minimum of 1 year of demonstrable experience in a customer support role.
• Excellent verbal and written communication skills in English, Hindi, and Bengali.
• Proven ability to actively listen, empathize with customers, and resolve issues effectively.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM systems and other customer support tools.
• Excellent organizational and time-management skills.
• Ability to remain calm and professional in challenging situations.
• A customer-centric attitude with a strong focus on providing exceptional service.
• Familiarity with the CRM tools & ed-tech sector is a plus.
• A bachelors degree in any discipline is preferred.

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Benefits:

• Competitive salary commensurate with experience.
• Opportunity to work in a dynamic and growing company.
• A supportive and collaborative work environment.

How to Apply:

Interested and qualified candidates are invited to submit their updated resume and a cover letter highlighting their relevant experience to https://docs.google.com/forms/d/e/1FAIpQLScI_tdWVF54ajHEsbQjCjQWtT4aTZcyKcDbIBMk8UvUkOLIoQ/viewformusp=sharing

Please mention Application for Customer Support Associate - Experienced in the subject line.

Application Deadline: 02-05-2025

We look forward to hearing from you!

Tutopia Private Limited

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