Key Account Manager, Indian Railways Experience, 10 Years, Mumbai Location

Company Description
TVM Signalling and Transportation Systems Private Limited (TSTS) was established in May 2009 by a team of experienced and motivated technocrats from the railway signalling domain. TSTS specializes in both mainline and metro railway signalling and telecommunication technologies and handles turnkey projects in mass transit systems. Operating in four verticalsSignalling systems, Telecommunications, Software, and Power SystemsTSTS has expanded its operations to India, the UK, Australia, and Malaysia. The company has seen significant growth, expanding from 10 employees to over 200 in just four years, with a turnover exceeding USD 4.5 Million for the fiscal year 2012-13.
Role Description
This is a full-time role for a Key Account Manager with experience in Indian Railways, located on-site in Mumbai. The Key Account Manager will be responsible for managing and nurturing relationships with key clients, ensuring the delivery of services/projects, and identifying new business opportunities. Day-to-day tasks include coordinating with internal teams, developing strategic plans to improve client satisfaction, and maintaining up-to-date knowledge of the railway signalling and transportation industry. The role also involves frequent interaction with senior management, clients, and stakeholders to provide updates and gather feedback.
Mandates:
Experience: 10-15 years
Job Location: Mumbai
Notice Period: Immediate
Skills: Project Management, Indoor and outdoor activities,
Qualifications
Relationship Management:
Building and maintaining strong, trust-based relationships with key clients, acting as the main point of contact for all matters.
Strategic Planning:
Developing and executing account plans to achieve client objectives, drive revenue growth, and improve profitability.
Client Needs Fulfilment:
Understanding the client requirements and proactively identifying the opportunities to offer solutions that meet their needs.
Communication & Coordination:
Serving as a liaison between clients and internal teams, ensuring effective communication and coordination across departments.
Issue Resolution:
Addressing and resolving client concerns and complaints promptly and effectively.
Sales & Business Development:
Identifying and pursuing new sales opportunities within key accounts, including variations.
Performance Monitoring & Reporting:
Tracking key account metrics, analysing data, and preparing reports to monitor performance and identify areas for improvement.
Team Collaboration:
Working with various internal teams (sales, marketing, product development, etc.) to ensure client needs are met and projects are delivered on time.
Contract Negotiation:
Negotiating contracts and agreements with key clients, ensuring favourable terms for both the company and the client.
Customer Satisfaction:

• Ensuring high levels of customer satisfaction and loyalty with the companys products and services.
  

Interested candidates can drop your cv on sandhya.p@tsts.