Uber - Community Operations Manager

About The Team:

- The APAC COE team believes in a #GoGetIt approach.
- Our successes are attributed to our people who are relentless to help others in any way we can.
- We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer making each member an eventual promoter of Uber.
- The right time is always now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets allowing you to learn every single day.
About The Role:
- At Uber, providing amazing support that establishes trust for riders, eaters, couriers, and driver-partners-our community-is a core feature of our product experience.
- We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way.
- The Global Insights Team is committed to building an efficient process that provides our community with a seamless, prompt, and complete resolution to their concerns every time.

- We are looking for an Operations Manager who is passionate about running global insights and will be able to lead and drive insights across the globe for mobility and delivery.
- The team is dedicated to provide world-class support to stakeholders to positively impact consumers, earners and merchants.
- This will be a managerial role with a focus on solving problems through data and leading teams to deliver stellar outcomes and continuous process improvement.
- The applicant should have very strong multi-tasking abilities while being able to understand the long-term vision and goals of the global programs team.
- Those interested should be excited to demonstrate those skills and be eager to lead!.
Your Impact in Role:
- Lead Operational performance on the ground while maintaining connection and engagement with cross functional teams.
- Be responsible for the creation of long-term strategies for achieving goals and delivering exceptional Stakeholder support.
- Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured.
- Standardize operations across multiple regional teams.
- Collaborate with Program Managers to prioritize sprints based on impact.
- Engage strategically with stakeholders to improve internal processes and the overall user experience.
The Experience You'll Bring Preferred Qualifications:
Basic Qualifications:
- Excellent Verbal & Written Communication.
- At least 5 years of experience in People management.
- Proficiency in Data Analysis and Problem Solving.
- Experience of managing Stakeholders.
- Post Graduation. PMP or Green Belt Certification desirable.
- Program Management.
- Experience of managing teams in Risk and Fraud support operations will be handy.